If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than fifteen days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Items being returned will need to be mailed in an insured, traceable package shipped back to:  SCRAPBOOK FACTORY, 2004 West Highway 50, O'Fallon, IL  62269.